ARTICLE 1 – SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply to all sales concluded on the website:
camille-manon.com
ARTICLE 2 – ORDERS
Automatic recording systems are considered proof of the nature and content of the order.
Camille & Manon confirms acceptance of the order to the customer at the email address provided during the purchase.
The sale is considered concluded as of the validation of payment by Camille & Manon, namely:
-
on the date of payment validation for payments made by credit card;
-
or on the date of receipt of payment for other payment methods.
Camille & Manon reserves the right to refuse or cancel any order from a customer with whom there is a dispute concerning the payment of a previous order.
ARTICLE 3 – PRODUCT AVAILABILITY
Our offers and prices are valid as long as they are visible on the site.
Product availability depends on Camille & Manon's stock and, where applicable, that of our suppliers.
To create our catalog, we use information provided by our suppliers. Due to the large number of references offered, not all products are necessarily stored in our warehouses.
Our offers are therefore subject to the availability of our suppliers.
Only permanently unavailable products are removed from the catalog. In other cases, replenishment may be possible within a reasonable timeframe.
If an ordered product becomes unavailable, the customer will be informed by email or directly on their invoice if the order includes multiple items.
Delivery times
At the time of order and in the confirmation email, an estimated delivery time is communicated to the customer.
This period is calculated by adding:
-
the longest availability time among the ordered products;
-
the shipping time corresponding to the chosen delivery method.
The customer can cancel their order as long as it has not yet been shipped.
Special cases – Pre-orders
Some products may be offered for pre-order on:
camille-manon.com
These products are reserved with an availability date indicated at the time of order. This date may be changed at any time without notice and is the sole responsibility of the publisher.
Camille & Manon undertakes to ship products as soon as they are available.
ARTICLE 4 – PRICES
Prices displayed in euros are indicated inclusive of all taxes (TTC), excluding delivery charges.
They include the price of the products as well as processing, packaging, and storage costs.
Prices may be changed at any time, but products will be invoiced based on the rate in effect at the time of order validation.
All orders are invoiced and payable in euros.
Any customs duties, local taxes, or import fees remain the responsibility of the recipient.
ARTICLE 5 – DELIVERY COSTS
Delivery costs include a contribution to preparation, packaging, and shipping costs.
It is recommended to group all desired items into a single order.
Two separate orders cannot be combined after validation, and delivery charges will apply to each of them.
ARTICLE 6 – PAYMENT
Several secure payment methods are available:
-
Credit card (Visa, Mastercard, American Express)
-
PayPal
Payments are processed via secure banking servers.
No banking data is stored or directly transmitted through the site:
camille-manon.com
Credit card payments benefit from an SSL security system.
The order is registered and validated upon acceptance of payment by the banking institution.
ARTICLE 7 – DELIVERY
Delivery is made to the address indicated by the customer when ordering or to a relay point when this option is available.
The delivery time includes the order preparation time and its shipping.
Camille & Manon delivers to many countries around the world.
The customer is informed by email of the different stages of their order: preparation then dispatch.
The estimated delivery time is 5 to 7 working days from the date of dispatch.
This period is indicative and depends on the carrier.
ARTICLE 8 – WARRANTY – RETURNS – REFUNDS – RIGHT OF WITHDRAWAL
Products sold on:
camille-manon.com
are new and benefit from applicable legal guarantees.
In case of a defective or non-conforming product, the customer has a period of 30 days from receipt of their order to request an exchange or refund.
The product must be returned:
-
unused;
-
complete;
-
in its original packaging;
-
accompanied by all its possible accessories;
-
accompanied by proof of purchase.
The customer must report the problem by email to:
including a detailed description and photographs of the observed defect.
In the event of exercising the right of withdrawal, Camille & Manon will reimburse the amounts paid, with the exception of return shipping costs.
The refund will be made within a maximum of 14 days following receipt and verification of the returned product.
Return shipping costs remain the responsibility of the customer.
Returns sent cash on delivery are not accepted.
ARTICLE 9 – RETENTION OF TITLE – TRANSFER OF RISKS
Products remain the property of Camille & Manon until full payment of their price.
However, the risks of loss, theft, or damage are transferred to the customer upon receipt of the products.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
Camille & Manon is the producer and owner of all or part of the databases comprising the website.
Access to the site implies recognition by the user of the legally protected nature of the data it contains.
The customer is notably prohibited from extracting, reusing, storing, reproducing, representing, or exploiting, directly or indirectly, all or a substantial part of the site's content without prior authorization.